My laptop is falling asleep lately and not waking up. I called the Apple Store number and was told I have to book on the web. Great, except that my laptop is offline. So, I go through the phone tree a few times, finally reach a human, and then beg for a sense of how busy they are. Answer: very.
Okay, so staffing is staffing. I understand you’re busy today.
But the “must book appointments online” bullshit? Why? I’m pissy about this. I’ve been a customer since 1984 (first Mac). I’ve got the stupid iPhone. I buy all your toys. I tell other people to buy your toys.
You’re forcing me to a website because it’s more convenient for you?