I’m rarely as impressed with a business book as I was with Tony Hsieh’s Delivering Happiness: A Path to Profits, Passion, and Purpose (amazon affiliate link). The reason is that not only does Tony do a remarkable job weaving great stories and narrative into the book, but he gives you so much actionable information that you’ll be taking notes until you run out of ink. Twice.
Having seen Tony speak a few times, I knew that he would be engaging, and I knew that he’d be methodical in his information delivery. What I didn’t realize was just how much depth and what a wealth of information the book would provide.
Delivering Happiness is part anecdote to entrepreneurs (of all ages, by the way – starting around age 11), part story of Zappos (a company that does over 1 billion US dollars in sales annually), and part recipe book for creating an outstanding company culture. Of the three of these, it’s the last one that set me ablaze. All the information contained within the book should go immediately into the hands of HR departments and the senior teams of every company that wants to deliver Wow-level service.
I rarely gush about a book the way I’d like to gush about this one. Further more, the audiobook that Hachette Audio sent me was amazing. Tony reads, but also many other people at Zappos read. It’s this kind of “jam” project feel that reflects the culture that underlies the Zappos promise.
I was already a fan of Zappos and already appreciative of Tony Hsieh. With this book, I’m a bona fide evangelist for his views on corporate culture building and happiness-finding. Here’s my entirely inadequate review:
If you’re interested in checking it out, get the audiobook here: