Business Stripped Bare – Book Review

I love love loved Richard Branson’s Business Stripped Bare: Adventures of a Global Entrepreneur. It resonated with me as the owner of a small business, and also as someone who’s helping big businesses develop. His storytelling style is great, and the ideas that the book gives you are immediately applicable. I took tons of notes and have already started implementing them into how I do business. It’s much better written than Branson’s first two books, and has the benefit of time, too. Definitely worth reading.

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Platform and Community First – Overnight Success

In our latest in the Overnight Success series, I bring up a point that Julien talks about in his recent speeches: that platform and community have to come first before success. People rarely find success while they’re still obscure. Their platform grows after their success, but most successful people have a platform from which to share ideas, and a community around which those ideas hold weight. Watch the video.

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Confessions of a Public Speaker- Video Book Review

While at Web 2.0 Expo, I was handed a copy of Scott Berkun’s great new book, Confessions of a Public Speaker (affiliate link). I’ve seen Scott speak a few times before, and he knows his stuff. Add to this his sense of humor, plus the fact that pretty much everyone can stand to learn some new ideas about speaking, and this book is a MUST for your collection. Here’s the video interview. (Click here if you can’t see the video.)

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BAM- Customer Service Done Right- Review

I started out in customer service. Lots of people passionate about social media have some customer service in their background. That’s why I really got into Barry Moltz’s and Mary Jane Grinstead’s book BAM!: Delivering Customer Service in a Self-Service World (amazon affiliate link). It’s a very readable book, broken into very useful chunks, with a recurring theme of “bust-a-myth,” ergo the BAM! I highly recommend this book if you’ve got something to do with customer service (Terry, I’m looking at YOU!).

**UPDATE: Scroll down for the “making of” video**

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