Update to my Dell Hell Story

The original story was here.

Summary: Dell Venue 8 Pro tablet dies a few weeks after buying it. I go through hell trying to get it serviced, more hell, more hell, some social media people try to help, kind of reinforcing the part that bugs me (that baseline service is broken and this shouldn’t require social media cowboys to fix).

Update: They let me know what broke the unit. Know how pretty much everything charges off USB these days? Because I didn’t use the DELL SPECIFIC charger that came with the device (as opposed to the other 3098101984 around my house that I use to charge every device in my house besides my children), that’s what broke it. The device somehow was fussy enough to care that I didn’t use the one that came in the box.

I have a Motorola MotoX phone – will take whatever USB charger is laying around.
I have a Samsung Galaxy Note 3 – – will take whatever USB charger is laying around.
I have an Amazon Kindle Fire HD – – will take whatever USB charger is laying around.
I have a Nokia Lumia 900 – will take whatever USB charger is laying around.
I have a Kodak Play video camera – – will take whatever USB charger is laying around.
I have an iPhone 4s – fussy as all hell, but only because of the charger end.

So, I said thanks for the update. Keep the tablet. I don’t want it any more. If it’s that fussy, it can’t live in my world. Can you imagine having two cables in your bag because every device BESIDES the Dell Venue 8 Pro doesn’t care, but I need to bring with me the Dell Venue 8 Pro charger?

At this point, maybe I’m just grumpy. I am grumpy. I’m grumpy because Dell’s customer service was broken. Because it took tons of people via various social channels to handle what should’ve been reasonably baseline conversations.

But now I’m grumpy because of that answer, too. I’m grumpy because if I understand the feedback sent to me via Twitter, because I’ve still not received ONE SINGLE EMAIL FROM DELL OFFICIALLY VIA THEIR SERVICE DEPARTMENT, suggests that their device is so fancy baby fussy that it can’t use the same chargers that I share around all my other devices without issue.

So, that’s that. Anyway. On to other more interesting stories.

Print Friendly