I’m so grateful to Jared Goralnick of SET Consulting who turned me on to the Waterfield bags on a recent visit to my town. I bought the VertiGo bag with a Mambo laptop sleeve case to go inside, and I bought the shoulder straps with D rings.
What’s really cool about the experience was that the people from Waterfield emailed me shortly after the order to say that they were missing a piece of material and that the order would be delayed by a day or two. I wrote back and thanked them, and then they wrote back and chatted me up a bit.
I loved it. I felt like they really cared who was buying their bag.
A little later, they were ready to ship, and they emailed me to tell me that. Now, I have to stress, this delay they spoke of was like… two days instead of one day, or something like that. It was NOT a big stink. And yet, they treated me like I was waiting for this bag and that all time was stopped until I had it.