When thinking about what social media is going to do for your business, please be wary of setting it up to be the salvation, the be-all, the life raft. It’s a set of tools, a strategy, and a handful of tactics. It’s not always appropriate. It’s not always the best thing in the world. But it’s not a guaranteed everything.
What we’re doing is changing how some of business communications are being done. And how? We’re looking for ways to rehumanize the web.
Sometimes, that’s not the goal. Sometimes, companies don’t need that service. As social media practitioners, make sure you’re thinking like this all the time. Ask yourself EVERY time whether this is the right fit. Though this isn’t surgery, we need to ask whether every diagnosis ends in an operation. Answer: no.
What’s the checklist for thinking about this? I’ve got my thoughts, but I want to hear yours. How about we think about that some more together? What do you think are the tell-tales for when a company might try social media and when not?
Photo credit DavidWatts1978, but I think he’s copying Janis Krums photo