Several friends and contacts have sent along word that they’re seeking help filling certain roles. They see my passion for community, and they presume people like YOU reading the site are interested in community as well. So, with that as a backdrop, I have a few roles available, two in Boston, one in the San Francisco Bay Area, and one in Anywhere- you- can- get- good- Internet- but- still- willing- to- visit NYC area.
Contact me on any of the following jobs, either by leaving a comment or by emailing: blog at chrisbrogan dot com. Please send along a resume (no, I don’t expect you’ve already had this job), as well as reasons why you’re the most amazing-est person for these jobs. (Correct me and tell me that “amazing-est” isn’t a word, and you fail.)
Disclosure: some of these companies may choose to pay me a fee, should you get a job with them and it sticks. Further disclosure: I’m happy for the extra loot, but more interested in placing good people at decent jobs.
OnForce
– Tech Services Marketplace
Title: Director of Provider Development
Reports to: SVP, Business Development & Operations
Location: Lexington, MA
As the evangelist and champion for the 10,000+ member community of OnForce providers, this position is responsible for virtually all aspects of community engagement, policy, and programs for the provider side of our marketplace. The Director is charged with defining the community strategy, engaging internal and external audiences to support that strategy, and managing execution of the programs and policies that result from it.
The ideal candidate will be understand the dynamics of online communities, the power of Web 2.0, and the methods to engage thousands of people that are not employees but are the key to continued success of the platform.
Key Responsibilities:
* Internal/External Evangelist for Provider Community
o Active understanding of the provider community to speak on their behalf to buyers, OnForce staff, industry representatives.
o Active participation in Product Council (or at least a key stakeholder in all product enhancements that impact providers)
o Lead internal provider-focused communications (e.g., monthly company meetings; manage dashboard information, etc)
* Provide Leadership/Ownership of Provider-Focused Product Enhancements
o Be the driving force behind product enhancements – from idea creation to execution (working in partnership with Product Development)
o Gather community feedback on potential enhancements
o Actively advocate within Product Council/Leadership Team
o Develop business requirement documents and project plans to support development (communications, etc)
o Evaluate product changes periodically to continue refining – Internal/External Service Provider to 3 Primary Customers
o Providers (holistic support/idea generation/etc)
o Buyers (proactively/reactively identifying supply needs)
o Internal Management (advocacy, education)
* Strategic Program Development & Management
o Recognition program
o External certifying bodies & reward programs
o Background checks, drug tests, identification verification providers
o Supply formation strategies (product, program based)
* Management Support
o Provider Community Associate
o Market Support (provider team) as advisor
Previous Experience:
* Community management (required); prefer online community management, but any community relations activity is relevant (e.g., online forum moderator, student government, non-profit leadership experience, teacher, etc.)
* Program management (required)
* Web 2.0 or other online experience (strongly preferred)
* Should be curious and engaged in the latest trends and happenings of social networks, localized search and user-generated content. While knowledge of web-technology is a plus, a general understanding of the ways in which web and communities are evolving is critical.
* Professional development experience (preferred)
* IT hardware/software/service industry experience (preferred)
Title: Provider Community Associate
Reports to: Director of Provider Development
Location: Lexington, MA
Provider Community Associate supports the Director of Provider Development, but has immediate and direct oversight of multiple aspects of provider community engagement and management. Strong project management and writing skills are essential for this position, as the Associate will be responsible for executing multiple initiatives across a broad array of media (from blog posts to heavy interaction in the community forums to permission-based newsletters).
The ideal candidate will be understand the dynamics of online communities, the power of Web 2.0, and the methods to engage thousands of people that are not employees but are the key to continued success of the platform.
Key Responsibilities:
* Certifications Management
o Ongoing research to understand current state of certifications within the IT services industry.
o Follow-up on all certification requests by buyers & providers (assess validity, market share, applicability, etc.)
o Communicate certification updates/enhancements to provider community (blog, forums, email, newsletter)
o Manage any promotions/offers to encourage certifications
o Write/review content related to certifications on the site, for support emails and help content
* Provider Communications & Community Management
o Draft all provider emails and provide editorial review for all provider-facing content on the site
o Manage content creation for provider newsletters (including writing some sections)
o Edit Help content for all provider-facing entries
* General Research
o Trends in technology service providers (when appropriate, synthesize and share with organization)
o Provide research support to Director in pursuit of strategic relationships for provider community
* Program Coordination
o Day-to-day management of certification programs (e.g., reseller relationships with HP/MSFT, promotions of free/discounted certifications from Dell/Apple/etc)
o Provide guidance to Market Support for background check, ID verification, provider interviews, etc.
o Implementation and execution of Provider Vetting programs, PowerPro, recruiting programs, provider profile updates, etc
Previous Experience:
* Writing/Marketing (required)
* Experience publishing online newsletters, blogs, program materials, website
* Ability to gather primary/secondary research from online and industry sources
* Program coordination (required)
* Experience coordinating & implementing multiple programs or projects independently or on behalf of other internal stakeholders (required)
* Online community management (strongly preferred)
* Someone who has moderated an community forum or has experience interacting in online forums or social networking sites
* IT hardware/software/service industry experience (preferred)
* Willingness and ability to learn quickly
Magnify.net
– Video Channel Creation Company
Customer Evangelist
Magnify.net is hiring someone who acts as both a customer service superhero as well as a Magnify super-user. Potential employees should be exceptionally well-versed in communication in several modes (face-to-face, phone, IM, email), able to create channels in Magnify, embed in a website, and demonstrate the same to customers, able to work independently (but make it to meetings in NYC from time to time), and generally serious about building good relationships between a user base and a product. Contact me for more details.
Undisclosed Company
– in the Internet Video space
Community Developer
A company that builds products and services for the Internet video space (meaning, their stuff would work with a file on Blip.tv or Revver or Veoh or what-not) is seeking a community developer / business developer who’s ALREADY tied into the Internet Video space in some form or function. Meaning, you know how to reach Stephen Starr and Jeremy Allaire. You know the gang at Videoegg and what’s happening at AdBrite. You watch Beet TV and the Scoble Show just because, and probably could call up Andy or Robert, if you needed.
This person should have plenty of connections already and be willing to build a relationship between this company (and I’m not permitted to say who, but they’ve been mentioned in a few good places, like TechCrunch) and the Internet Video as well as traditional TV content producer world.
Hit me up for more details.
Community Jobs
Four jobs for community building, each one different. If you want more info, email me: blog at chrisbrogan [dot] com.
Photo credit, Brian_U