Your email back to me said you’d have the food here in about 30 minutes (you gave a specific time). A few minutes after that I called the store.
Cue the annoyance.
1.) The store said I should be looking for a two digit order number. Look at the graphic above. That’s 7 digits.
2.) I then get told “Oh, he’s JUST leaving.” Which is five minutes after the food is due.
3.) The food eventually shows up. And the order’s wrong. There’s no chicken on my greek salad (which it says in the order).
4.) I call back. The girl then asks me my name. I give it to her. What’s your address? I give her that. I even tell her the two-digit order number that the last phone call guy gave me, but she doesn’t know what it was.
5.) I explain how the order is bad. She then finally says “Oh yeah, it DOES say chicken no the order.” Then I’m put on hold.
6.) “He’s going to make you a new one and someone will bring it to you.”
7.) I’m writing this about 1 hour and 10 minutes after my initial order was placed.
So yeah. You stink. You’re a national chain that can’t do what my local place does flawlessly every time.
I don’t want anything. I just want EVERY business to know just how easy it is to be annoying.
1.) Make your order system match so that everyone has the same data.
2.) Make your customer service people do good things and be good communicators.
3.) When you screw up, APOLOGIZE (they didn’t apologize, nor did they credit me in any way or shape).
Pretty easy, right?
So, go to hell, Papa Ginos.